Legal | TeaX Global Ltd

Privacy Policy

How we collect, use and protect your personal data. Last updated 14 September 2026.

Last Updated

This Privacy Policy was last updated on 14 September 2026. We may update it from time to time. We will notify you of material changes by posting a notice on our website.

What We Collect

Identity data: name, company name, job title.
Contact data: email address, phone number, country.
Enquiry data: the information you submit through our Request a Quote or Book a Consultation forms, including your tea requirements, order volumes, packaging preferences and business goals.
Usage data: pages visited, time on site, browser type and IP address, collected via Google Analytics (GA4) through our Google Site Kit integration.
Cookie data: see the Cookies section below.

How We Use Your Data

To respond to your tea sourcing or consultancy enquiry.
To send you a confirmation email when you submit a form.
To improve our website and services using aggregated analytics.
To send you market reports or updates from TeaSage if you opted in to our mailing list.
To meet our legal and regulatory obligations.

Legal Basis

We process your personal data under the following legal bases (GDPR Article 6):

Legitimate interests — responding to a business enquiry you initiated.
Consent — for our TeaSage mailing list (you may withdraw at any time).
Legal obligation — where required by Kenyan law or applicable export regulations.

Data Sharing

We do not sell your personal data. We may share it with:

Service providers who help us operate our website and communicate with you (e.g. our email delivery provider, Elementor Forms, Google Workspace).
Regulatory authorities where required by law.
Logistics and export partners where necessary to fulfil a confirmed order.

All third-party processors are required to maintain appropriate security standards and may not use your data for their own purposes.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected:

Enquiry data: 3 years from last contact, unless a commercial relationship is established.
Customer data: 7 years to meet financial and export record-keeping obligations.
Mailing list data: until you unsubscribe.
Analytics data: aggregated and anonymised after 14 months (GA4 default).

Your Rights

Under applicable data protection law (including Kenya’s Data Protection Act 2019 and GDPR where relevant), you have the right to:

Access the personal data we hold about you.
Rectify inaccurate data.
Erase your data in certain circumstances.
Restrict or object to processing.
Data portability where processing is based on consent or contract.
Withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at privacy@teaxglobal.com. We will respond within 30 days.

Cookies

We use the following categories of cookies:

Strictly necessary: required for the website to function (session cookies, form security tokens).
Analytics: Google Analytics (GA4) to understand how visitors use the site. These are set only with your consent.
Functional: to remember your preferences.

You can control or withdraw cookie consent at any time through your browser settings or the cookie consent banner on your first visit.

Contact Us

If you have questions about this policy or how we handle your data:

TeaX Global Ltd
Nairobi, Kenya
Email: privacy@teaxglobal.com
General: info@teaxglobal.com

You also have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC) of Kenya.

Have a question about your data?